Privacy Policy * Terms & Conditions

Privacy Policy

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This Privacy Policy outlines how The Healing Rose and/or Richelle John ("we," "us," or "our") collects, uses, discloses, and safeguards personal information obtained from users ("you" or "your") of our websitewww.thehealingrose.ca. We are committed to protecting your privacy and complying with the applicable privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).

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Effective Date: February 2026
Controller: The Healing Rose (operated by Richelle John)
Contact: Email: richelle.reiki@gmail.com
Website: https://www.thehealingrose.ca

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1. What Personal Data We Collect

1. When you visit or interact with our website, sign up for our mailing list, complete a quiz, book a session, or contact us, we may collect:
   • Your name, email address, and contact details
   • Technical data such as your IP address, device, browser type, and usage data
   • Cookies and analytics information if tracking tools are active

2. This data is collected when you voluntarily provide it or through automated technologies. 

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2. Why We Collect Your Data & Legal Basis

1. We process personal data for the following purposes:
   • To deliver content and services you request (such as quiz results, emails, session bookings)
   • To communicate with you (including marketing emails when you consent)
   • To improve our services and user experience

2. Our legal basis for processing your personal data includes:
   • Consent (you opted in to receive emails)
   • Legitimate interest (for site analytics and service improvement)

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3. How We Use Your Data

1. We use your data to:
   • Respond to your inquiries and fulfill requests
   • Send newsletters, offers, and updates (only if you consent)
   • Detect fraud, administer the website, and improve functionality

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4. Third-Party Processors

1. We share your personal information with trusted service providers who help us operate our services. These may include email marketing platforms, booking systems, analytics tools, and quiz software. Each provider is contractually obligated to protect your data and process it only for specified purposes.

2. These third parties include:

• ​MailerLite

• Embed Quiz

• Stripe

• PayPal

• mailchimp

• Wix

• involve.me

• Calendly

• TidyCal

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5. Cookies & Tracking

1. We may use cookies, web beacons, and similar technologies to collect information about your browsing behaviour. You may disable cookies in your browser if you choose, but some parts of the site may not function correctly.

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6. Data Retention

1. We retain your personal data only as long as necessary to fulfil the purposes outlined above and for legal or reporting requirements. If you unsubscribe or request erasure, we remove your data except where retention is required by law.

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1. 7. Your Rights (Including EU / GDPR Rights)

2. You have the right to:
   • Access the personal information we hold about you
   • Correct inaccuracies in your data
   • Request deletion or restriction of processing
   • Withdraw consent at any time
   • Lodge a complaint with a European data protection authority

3. To exercise your rights, contact us via the contact form.

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8. International Transfers

If your personal data is stored or processed outside the European Economic Area, we ensure appropriate safeguards to maintain your data protection rights.

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9. Changes to This Policy

We may update this policy at any time. Updates are effective once posted on this page.​

OVERVIEW
By using The Healing Rose referred to as this “Site”, all visitors, referred to as “user”, “you” and “your” are bound by these Terms and Conditions. The terms “we”, “us”, and “our” refer to Richelle John and/or The Healing Rose (“Company”). By accessing any area of this Site shall be deemed a use of the Site and an acceptance to the terms and conditions provided herein.

SITE USE
Information provided on the Site and related to our service of coaching, teaching, energy healing, facilitating (the “Service”) is subject to change. Company makes no representation or warranty that the information provided is accurate.
In order to use the Site and Service, you may be required to provide information about yourself including your name, email address, and other personal information. You agree that any registration information you give to Company will always be accurate, correct and up to date. You shall only be allowed to provide your own personal information and not the information of others.
You may use the Site and Service for lawful purposes only. You shall not post on the Site anything that is false, defamatory, misrepresenting, or would interfere with or restrict any other user from using the Site. This includes, but is not limited to, posting anything unlawful, obscene, libelous, indecent, invasive of privacy, or anything that would cause the potential for civil liability or criminal charges.
Failure to comply with the terms and conditions listed here may cause you to be removed from the Site.

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INTELLECTUAL PROPERTY
The Site and Service contain intellectual property owned by Company, including, without limitation, trademarks, copyrights, proprietary information and other intellectual property as well as the Company name, logo, all designs, text, graphics, other files, and the selection and arrangement thereof. You may not use in any format whatsoever any of the Site or Service content or intellectual property, in whole or in part without our prior written consent. Any copyright infringement will result in legal action taken on behalf of the Company.

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LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL COMPANY OR ANY OF ITS PARENTS, SUBSIDIARIES, AFFILIATES, OR OTHERWISE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE, INCLUDING BUT NOT LIMITED TO NEGLIGENCE. ADDITIONALLY, COMPANY IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL COMPANY’S CUMULATIVE LIABILITY TO YOU EXCEED $100.

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THIRD PARTIES
The Site and the Service may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the information or services of these third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Company. Unless otherwise stated, these Terms and Conditions only cover the use of this Site. Any other link will be covered by the terms and conditions of that specific site. You acknowledge and accept that we are not responsible for the terms or practices of third parties. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

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INDEMNIFICATION
You shall indemnify and hold us harmless from and against any and all claims, actions or demands, liabilities and settlements, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, resulting from your violation of these Terms and Conditions, or any use by you of the Site or Service. You shall bear the sole financial burden in connection with any such defense, including, without limitation, providing us with such information, documentation and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.

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MISCELLANEOUS
Should any provision of these Terms and Conditions be or become invalid, illegal, or unenforceable under applicable law, the other provisions shall not be affected and shall remain in full force and effect.

These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable; any transfer, assignment or delegation by you is invalid.

These Terms and Conditions constitute the entire agreement between the parties with respect to its relationship and supersede all prior oral or written agreements, understandings and representations to the extent that they relate in any way to the subject matter hereof. No waiver of any of the provisions shall bind either party unless set forth in a writing specifying such waiver, consent or amendment signed by both parties.

The headings of these Terms and Conditions are provided for convenience only and shall not affect its construction or interpretation.

By using the Site, you agree to these Terms and Conditions, without modification, and acknowledge reading them. We reserve the right to change these Terms and Conditions or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms and Conditions on this Site. By continuing to use the Site after we post any such changes means you accept the new Terms and Conditions with the modifications.

CHILDREN
To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into these Terms and Conditions.

Updated: June 2023